Orders

Cancel an order

1. Send us the order number and the email you used at checkout. We look at every request within one business day.
2. If the parcel has not left us yet, we stop it and refund the full amount to the card or account that paid.
3. If it is already with the carrier, we cannot pull it back. Once it arrives, return it under our Refund Policy.

Rather talk it through? Email support@ferntrailmarket.com or ring +1 866 402 9907.