These terms apply whenever you visit ferntrailmarket.com or buy anything from it. Please read them before you place an order.
1. Who We Are and Accepting These Terms
Fern Trail Market is the shop name used by BIRCH SHOP LTD, a private limited company registered in England and Wales (company number 17531695). Our registered office is 3rd Floor Suite, 207 Regent Street, London, W1B 3HH, United Kingdom. Where these terms say "we", "us" or "our", they mean BIRCH SHOP LTD; "you" is whoever is browsing the site or buying from it.
Browsing the site or ordering from it counts as agreeing to these terms, and to the Privacy, Cookie, Shipping and Refund policies they refer to. If you cannot agree to them, please leave the site and do not order.
2. Using the Site
You may shop here for yourself and for gifts, but not to resell. Please do not use the site unlawfully, probe areas or data not meant for you, scrape it with bots, disrupt it, or introduce malicious code.
3. No Customer Accounts
We do not offer customer accounts. Every order goes through guest checkout using the details you type in at the time, and you are responsible for making sure they are correct.
4. Goods, Prices and Currency
Each item is photographed and described as closely as we are able, and materials are named exactly, plated metal, dyed beads, glass, faux materials and vegan leather included. Fibres, dyes and finishes differ between batches, so what arrives can vary slightly in colour or pattern from the photo. Where a listing has a plain mistake in price or description, we may cancel orders affected by it and refund them in full.
All prices are shown and charged in US dollars (USD). Prices and stock can change at any time, but never for an order already placed.
5. Placing an Order and Authorising Payment
An order you place is an offer, and we decide whether to accept it. We may turn an order down or cancel it, for example when stock has run out or the order looks fraudulent, and any money taken is then returned in full to the way you paid.
We take payment at the moment you order. Sending your payment details authorises us to charge that card or account with the checkout total, tax and shipping included; it also confirms that you are entitled to use it. Third-party payment processors carry out the transaction, and full card numbers are never stored by us.
6. One-Time Billing
Each order is a one-time purchase: we charge you once, for the total you approved at checkout. Nothing we sell is a subscription. There is no membership, auto-ship programme, instalment plan or free trial attached to any order, and ordering never enrols you in one. No recurring charge exists, and we will never automatically rebill your card; a further charge happens only if you come back and order again.
Charges appear on your card statement as FERNTRAIL.
Nobody under 18 years of age may buy from us.
Any shipping cost is shown at checkout before you pay. Standard shipping within the US is currently free.
7. Risk of Loss and Ownership
Ownership of the goods, and the risk of loss, move to you once we hand your parcel to the carrier. Our Shipping Policy still applies on top of this: a parcel that goes missing or arrives damaged is replaced or refunded.
8. Cancelling an Order
To cancel, contact us as early as you can, through the cancellation form, at support@ferntrailmarket.com or on +1 866 402 9907. If the order is still with us, we stop it and the full amount comes back to you. If it has already shipped, you can return it under Section 9 once it arrives.
9. Returns and Refunds
Opened or unopened, every item we sell is eligible for return and refund. An item does not have to be unused, unworn or still boxed in its original packaging to qualify.
You can ask for a return within 30 days from delivery. We need proof of purchase, which can be your order number or confirmation email. To start, contact support@ferntrailmarket.com or +1 866 402 9907 with the order number, and we will send an RMA (Return Merchandise Authorisation) number and the return address. We refund the original payment method no later than 5–10 business days after the item is back with us, and confirm by email. Our full Refund Policy forms part of these terms.
10. Contact Us Before Disputing a Charge
If something goes wrong with an order, please contact us before you file a dispute or chargeback with your bank. You can write to support@ferntrailmarket.com or ring +1 866 402 9907 (Monday – Friday, 9:00 AM – 6:00 PM EST). Most problems are settled in a day or two by talking to us, whereas a bank dispute usually takes 30 to 90 days, with your money tied up for all of it.
11. Site Content and Trademarks
Everything you see on this site, from the words and pictures to the logo and layout, belongs to BIRCH SHOP LTD or is used under licence, and copyright and trademark law cover it. Ordinary browsing aside, please do not copy or reuse any of it unless we have agreed in writing. Other brand names you may see here are trademarks of their respective owners.
12. Limitation of Liability
We offer the site "as is" and "as available". So far as the law permits, BIRCH SHOP LTD accepts no liability for indirect, incidental, special or consequential loss connected with the site or with goods bought through it. For any single claim, the most we will pay is whichever is greater: the price of the order the claim concerns, or one hundred US dollars ($100). This clause does not limit liability that the law forbids us to limit, including for fraud or for death or personal injury caused by negligence, and it does not affect your statutory rights as a consumer.
What we sell are fashion accessories and everyday carry goods. We do not claim that any of them has a health, healing, protective or similar effect.
13. Indemnity
If you break these terms, misuse the site or infringe someone else's rights, you agree to compensate BIRCH SHOP LTD for any resulting claims, losses and reasonable legal costs.
14. Governing Law, Courts and Class-Action Waiver
These terms, and any dispute about them, the site or an order, are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction over any such dispute. If you live outside the United Kingdom, this choice of law does not remove any protection you have under the mandatory consumer laws of the place where you live.
Claims against BIRCH SHOP LTD must be brought by you individually. You agree not to start, join or act as a representative in any class action, collective action or similar group proceeding against us, and you give that right up.
15. Changes, Suspension and Severability
Anyone who breaks these terms may lose access to the site. These terms may be revised; the date at the top tells you which version is current, and an order is always governed by the version that applied on the day it was placed. If a court decides that one part cannot be enforced, every other part stays in effect.
16. Emails and Electronic Records
An order means emails from us: the receipt, notes on dispatch and tracking, and answers to anything you ask about cancelling, returning or refunding. You agree to receive them, and you accept that electronic notices and records meet any legal requirement for something to be in writing. Marketing emails come only if you ask for them, and each one has an unsubscribe link.
17. Events Outside Our Control
Some things are beyond our reasonable control: storms and floods, government action, war, pandemics, strikes, carrier breakdowns, and failures of power or networks. We are not liable for a delay or a failure that one of them causes.
18. Contact
Questions about these terms can go to:
BIRCH SHOP LTD, trading as Fern Trail Market
Registered office: 3rd Floor Suite, 207 Regent Street, London, W1B 3HH, United Kingdom
Company number 17531695, registered in England and Wales
Email: support@ferntrailmarket.com
Phone: +1 866 402 9907
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
We reply within one business day. These terms, together with the policies they mention, are the whole agreement between you and us.